Customer service & contact
How can we help you?
Our website is currently under construction. As a result, it is temporarily not possible to place orders or submit warranty requests. We will be fully operational again from the beginning of February 2024.
However, our customer service is still available to assist you through chat, WhatsApp, the contact page, or the contact form under the 'help' button at the bottom left of the page. We apologize for any inconvenience. We look forward to serving you faster and better in the future.
Thank you for your understanding.
Questions about Byron products you have bought at one of our retailers?
Go to our Solution Center
If you couldn't find the right answer about your products in the 'Solution Center', please feel free to submit a support request in our Solutions Center. Our support team is happy to help you!
Manuals & downloadsDownload manuals & quick-start guides
Warranty & repairsDiscover our repair service, warranty period and warranty conditions
Product returnsOur return and cancel policy
Direct product supportFor direct support
Shipping & deliveryInfo about our delivery methods
Safe paymentOur payment methods
Accessories & partsFind accessories for your product
Shop & orderOur shopping policy
Most frequently asked questions
For questions about the installation and/or operation of your product, please refer to the frequently asked questions on the product webpage. The easiest way to find your product is to enter the item number or product name in the search field and to then select the product.
All of our products have a minimum manufacturer’s warranty of 2 years. In a number of cases, it is 3 years. Within the product’s warranty period, all repairs which meet the warranty conditions are free of charge. If it is not possible to repair the product, you will receive a new product free of charge.
During the warranty period, a faulty product must be returned to the shop where you purchased it. In a number of cases, they may refer you to us. If the product meets the warranty conditions and the warranty period has not elapsed, the product will be repaired free of charge. If it is not possible to repair the product, you will receive a new product free of charge.
You can find the instruction manual on this webpage by entering the product name or item number in the search field. An instruction manual is also included in the product’s packaging.
You can only order accessories and spare parts via this website. To buy our products, please visit one of our sales points. If you have any questions regarding the purchase of your product, we recommend contacting the sales point where you purchased it.
We offer a 14-day cooling-off period. If you have ordered the wrong accessory or spare part, or if you are not happy with your product, you can return it to us within 14 days.
You log into your account and go to “Request return”. Follow the on-screen instructions and click “Finish”. We will then assess your return request. We will contact you as soon as possible. If you have not heard from us within five working days, you can contact us yourself.